Xantrex Technology Power Supply Powerpack 100 User Manual

by  
XPower Pocket Powerpack 100  
t
1-800-394-0440 (toll free in North America)  
1-604-422-2777 (direct)  
f
1-604-420-2145  
e
Owner's Guide  
975-0249-01-01 REV. A  
Printed in China  
 
About Xantrex  
Xantrex Technology Inc. is a world-leading supplier of advanced  
power electronics and controls with products from 50 watt mobile  
units to one MW utility-scale systems for wind, solar, batteries, fuel  
cells, microturbines, and backup power applications in both grid-  
connected and stand-alone systems. Xantrex products include  
inverters, battery chargers, programmable power supplies, and  
variable speed drives that convert, supply, control, clean, and  
distribute electrical power.  
Trademarks  
XPower by Xantrex is a trademark of Xantrex International.  
Xantrex is a registered trademark of Xantrex International.  
Other trademarks, registered trademarks, and product names are the  
property of their respective owners and are used herein for  
identification purposes only.  
Notice of Copyright  
XPower Pocket Powerpack 100 Owner’s Guide  
© August 2005 Xantrex International. All rights reserved.  
Disclaimer  
UNLESS SPECIFICALLY AGREED TO IN WRITING, XANTREX  
TECHNOLOGY INC. (“XANTREX”)  
(a) MAKES NO WARRANTY AS TO THE ACCURACY,  
SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER  
INFORMATION PROVIDED IN ITS MANUALS OR OTHER  
DOCUMENTATION.  
 
(b) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSS OR  
DAMAGE, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR  
INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF SUCH  
INFORMATION. THE USE OF ANY SUCH INFORMATION WILL BE  
ENTIRELY AT THE USER’S RISK.  
Date and Revision  
August 2005 Revision A  
Part Number  
975-0249-01-01  
Contact Information  
Telephone: 1 800 394 0440 (toll free North America)  
1 360 925 5097 (direct)  
Fax:  
1 360 925 5143 (direct)  
Email:  
Web:  
 
1 Introduction  
Thank you for purchasing the XPower Pocket  
Powerpack 100. This product is part of a family of  
advanced high-performance power inverters from  
Xantrex, the leader in high-frequency inverter design.  
The XPower Pocket Powerpack 100 has two separate  
modules:  
1. An inverter module  
Connected to the 12 V DC outlet in your vehicle,  
the XPower Inverter efficiently and reliably  
powers a wide variety of loads through both the  
AC outlet and USB port.  
2. A Powerpack module  
When 12 V DC power is not available, the  
Powerpack module can provide power to the  
inverter. The Powerpack has a nickel metal  
hydride (NiMH) battery you can recharge using  
household electricity or 12 V DC power from a  
vehicle DC outlet.  
1
 
 
The XPower Pocket Powerpack 100 uses reliable  
solid state power electronics for years of safe, trouble-  
free operation and includes automatic safety  
monitoring circuitry to protect it, and your battery,  
from inadvertent overload conditions.  
Read this guide before operating or charging the  
XPower Pocket Powerpack 100, and save it for future  
reference. The main topics in the guide are:  
Safety information (page 3)  
Instructions for connecting the inverter (page 13)  
Operating guidelines (page 20)  
Troubleshooting information (page 30)  
Warranty and service information (page 39)  
 
2
2 Important Safety Information  
Misusing or incorrectly connecting the XPower  
Pocket Powerpack 100 may damage the equipment or  
create hazardous conditions for users. Read the  
following safety instructions and pay special attention  
to all Caution and Warning statements in the guide.  
Warnings identify conditions that may result in  
personal injury or loss of life.  
Cautions identify conditions or practices that may  
damage the unit or other equipment.  
Warnings and Cautions  
WARNING  
Keep the XPower Pocket Powerpack 100 out of  
reach of children and pets. The inverter generates  
the same potentially lethal AC power as a normal  
household wall outlet. Treat the outlet with respect!  
3
 
   
WARNING  
The inverter housing may become uncomfortably  
warm, reaching 140° F (60° C) under extended high  
power operation. During operation, keep it away  
from materials that may be affected by high  
temperatures.  
WARNING  
Do not use the XPower Pocket Powerpack 100 in  
the presence of flammable fumes or gases, such as  
in the bilge of a gasoline powered boat, or near  
propane tanks. Do not use the XPower Pocket  
Powerpack 100 in an enclosure containing  
automotive-type, lead-acid batteries. These  
batteries, unlike sealed batteries, vent explosive  
hydrogen gas, which can be ignited by sparks from  
electrical connections.  
 
4
WARNING: Shock hazard  
Use caution when inserting an AC plug into the  
three-prong AC outlet. The prongs of an AC plug  
can become bent from misuse. If an AC plug is  
improperly inserted into the AC outlet, a bent prong  
can slip outside the inverter and become a shock  
hazard.  
WARNING: Shock hazard  
Grip the inverter carefully when inserting or  
removing an AC plug. Keep your fingers clear of  
the AC outlet. Ensure that your fingers do not  
contact the prongs of an AC plug when the plug is  
partially inside the inverter.  
5
 
WARNING: Fire hazard  
Never charge the Powerpack unattended.  
Charge the Powerpack in an isolated area, away  
from other flammable materials.  
Let the Powerpack cool down to ambient  
temperature before charging.  
Storing the Powerpack at temperatures over  
170 °F (77 °C) for over two hours may cause  
damage to battery and possible fire.  
 
6
WARNING: Personal Injury  
The cells inside the Powerpack contain toxic  
substances. Do not use the Powerpack if the  
casing is broken or if it emits an unusual odor,  
produces excessive heat, or leaks. Avoid contact  
with any substance that leaks from the  
Powerpack.  
Do not attempt to open the Powerpack. Do not  
insert any object into the Powerpack or use any  
device to pry at the casing.  
WARNING: Fire and shock hazard  
Do not insert any object into the Powerpack’s ports  
or openings.  
7
 
CAUTION: AC output non-sinusoidal  
Some chargers for small nickel-cadmium batteries  
can be damaged if connected to the XPower Pocket  
Powerpack 100. Do not use the XPower Pocket  
Powerpack 100 with the following appliances:  
Small battery-operated appliances like  
rechargeable flashlights, some rechargeable  
shavers, and night lights that are plugged  
directly into an AC receptacle to recharge.  
Battery chargers used in hand power tools.  
These chargers display a warning label stating  
that dangerous voltages are present at the  
charger battery terminals.  
CAUTION  
Do not connect live AC power to the XPower  
Pocket Powerpack 100’s AC outlets. This will  
damage the inverter, and the damage is not covered  
by warranty.  
Do not connect any AC load that has its neutral  
conductor connected to ground to the XPower  
Inverter.  
 
8
Additional Safety Guidelines  
Do not insert foreign objects in the AC outlet or  
other openings.  
Never connect the XPower Pocket Powerpack  
100 to power utility AC distribution wiring.  
Do not use the XPower Pocket Powerpack 100 in  
temperatures over 100° F (40° C).  
Do not expose the XPower Pocket Powerpack  
100 to water, rain, snow, or spray.  
Failure to follow these safety guidelines may cause  
personal injury and/or damage to the XPower Pocket  
Powerpack 100. It may also void your product  
warranty.  
9
 
 
3 Safety Features  
These advanced safety features are built into the  
XPower Pocket Powerpack 100:  
Electronic overload protection  
User-replaceable 10 A fuse  
Low battery voltage shutdown  
High-input voltage protection  
Over-temperature protection  
Output short circuit protection.  
 
10  
 
4 Features and Accessories  
Ventilation  
openings  
Fuse  
DC input port  
Power/Fault light  
USB power port  
AC outlet  
Mounting slot  
Figure 1 XPower Inverter Module Features  
11  
 
 
AC charger input  
Mounting tab  
DC output plug  
Power/Fault light  
ON/OFF switch  
Figure 2 Powerpack Module Features  
AC Charger  
DC Input Cable  
Airplane  
power plug  
Vehicle power  
outlet adapter  
Figure 3 Inverter Accessories  
 
12  
5 Using the Inverter  
Through its AC outlet, the XPower Pocket Powerpack  
100 is capable of powering most 120 V AC products  
that use 100 W or less. The XPower Pocket  
Powerpack 100 can also power or charge most  
consumer electronics that have USB power ports.  
The XPower Pocket Powerpack 100’s AC output  
waveform, called “modified sine wave,” is designed  
to function similarly to the sine wave shape of utility  
power.  
You can operate the inverter module in two  
configurations:  
By itself, connected to 12 V DC power with the  
DC input cable.  
Connected to the Powerpack module, making it a  
fully portable unit.  
13  
 
 
Using the Inverter Module with  
DC Input Cable  
Using the Vehicle Power Outlet Adapter  
Due to the limitations of 12 V outlets in automobiles  
or boats, the inverter module should only be used to  
supply AC power to products that require 100 W  
(about 0.8 A) or less.  
1. Attach the power outlet adapter to the DC input  
2. Plug the DC input cable into the DC input port on  
the inverter module. Align the plug and port  
correctly. See Figure 4.  
CAUTION: Reverse polarity damage  
When plugging in the DC cable, ensure that the plug  
aligns with the DC cable port. Failure to do so will  
result in reverse polarity and a blown fuse.  
3. Insert the power outlet adapter into the vehicle’s  
12 V outlet.  
 
14  
   
4. Plug the device you want to operate into the  
5. When the inverter module is not in use, unplug it  
from the 12 V outlet to prevent slight discharge of  
the battery.  
Press latch  
to remove  
adapter.  
Align plug  
correctly  
(green line to  
green line).  
Figure 4 Connecting the Adapter and DC Cable  
15  
 
 
Using the Airplane Power Plug  
1. Plug the DC input cable into the DC input port on  
the inverter module. Observe correct polarity. See  
CAUTION: Reverse polarity damage  
When plugging in the DC cable, ensure that the plug  
aligns with the DC cable port. Failure to do so will  
result in reverse polarity and a blown fuse.  
2. Insert the airplane power plug into the 12 V  
outlet.  
3. Plug the device you want to operate into the  
 
16  
 
Airline Compatibility  
Table 1 provides a list of airlines, aircraft, and  
passenger classes that have DC power sockets  
compatible with the XPower Pocket Powerpack 100.  
Table 1 Airline Compatibility  
Airline  
Aircraft  
Passenger Class  
Business Class  
Air Canada  
Air China  
Air France  
American  
American  
A330, A340  
747-400  
A330-200  
DC-10  
Business Class  
1st Class, Business  
1st Class, Business  
727-200, 737-800, 767-300, All Classes  
MD-80, MD-11  
Cathay Pacific 747-400, 777-200, A330  
All Classes  
Continental  
Delta  
767-200, 767-400  
737-800, 767-400  
747-400  
Business Class  
All Classes  
Qantas  
1st Class, Business  
1st Class, Business  
1st Class  
Swiss Air  
United  
MD-11  
767-300  
Virgin  
747-200, A340-300  
1st Class  
17  
 
 
Using the Inverter with Powerpack  
The Powerpack is designed to connect to the inverter  
module and provide power to operate or charge  
devices that consume 100 W or less.  
To use the Powerpack:  
1. Connect the inverter module to the Powerpack,  
ensuring that the mounting tab on the Powerpack  
slides into the slot underneath the inverter. Insert  
the DC output plug on the Powerpack into the  
inverter’s DC input port. See Figure 5.  
When the inverter module is connected to the  
Powerpack, rest the two components on a flat  
surface.  
2. Press the ON/OFF switch to turn the Powerpack  
on.  
The LEDs on the Powerpack and the inverter  
module illuminate blue.  
3. Plug the device you want to operate into the  
4. When not in use, press the ON/OFF switch to turn  
the Powerpack off.  
 
18  
 
When the battery in the Powerpack has discharged  
below 10%, the LED will illuminate red, indicating  
that the battery needs to be recharged.  
DC output plug  
Mounting tab  
ON/OFF switch  
Figure 5 Connecting the Inverter and Powerpack  
19  
 
 
6 Inverter Operation  
Operation with the DC Input Cable  
Follow these procedures and guidelines when using  
the inverter module as a stand-alone unit.  
1. When the DC input cable is properly connected to  
a 12 V outlet, the light on the inverter module will  
glow blue, indicating the inverter is ready.  
2. Plug the product(s) you want to operate into the  
AC outlet or USB port and switch them on (if  
necessary).  
Operating Guidelines  
As the battery is used, its voltage begins to fall.  
When the inverter senses that the voltage at its  
DC input has dropped to 10.5 V, the inverter  
automatically shuts down and the light glows red,  
indicating a fault. This prevents the battery from  
being damaged. Turn off any devices that the  
inverter is powering.  
 
20  
     
Important: Vehicle batteries are designed to provide  
brief periods of very high current needed for engine  
starting. They are not intended for constant deep discharge.  
Regularly operating the inverter module from a vehicle  
battery until low-voltage shutdown occurs will shorten the  
life of the battery.  
If an AC product rated higher than 100 W is  
plugged into the XPower Pocket Powerpack 100,  
the inverter will shut down. The red fault light  
comes on.  
Appliances such as televisions and devices with  
motors consume much more power than their  
average rating when they are switched on.  
Although the XPower Pocket Powerpack 100 can  
supply surge power of up to 160W, some devices  
may exceed its surge capability and shut down the  
inverter.  
If the XPower Pocket Powerpack 100 exceeds a  
safe operating temperature, due to insufficient  
ventilation or a high-temperature environment, it  
automatically shuts down. The red fault light  
comes on.  
21  
 
Should a defective battery charging system cause  
the battery voltage to rise to dangerously high  
levels, the XPower Pocket Powerpack 100  
automatically shuts down. The red fault light  
comes on.  
CAUTION  
Although the XPower Pocket Powerpack 100  
incorporates protection against over-voltage, it may  
still be damaged if the input voltage exceeds 16 V.  
In the event of an overload, low battery voltage or  
overheating, the XPower Pocket Powerpack 100  
automatically shuts down.  
Vehicle Battery Operating Time  
Operating time will vary depending on the charge  
level of the vehicle battery, its capacity and the power  
level drawn by the particular AC load, USB load, or  
combination of both. With a typical vehicle battery  
and a 80 W load, an operating time of 4 to 5 hours or  
more can be expected.  
 
22  
 
When using a vehicle battery as a power source, it is  
strongly recommended to start the vehicle every hour  
or two to recharge the battery before its capacity drops  
too low. The inverter module can operate while the  
engine is running, but the normal voltage drop that  
occurs during starting of the engine may trigger the  
inverter’s low voltage shutdown feature.  
Operation with the Powerpack  
Follow these procedures and guidelines when using  
the inverter module with the Powerpack.  
1. When the inverter module is connected to the  
Powerpack, the LEDs on both modules will glow  
blue, indicating the inverter is ready and the  
Powerpack is charged.  
2. Plug the product(s) you want to operate into the  
AC outlet or USB port and switch them on (if  
necessary).  
If the LED on the Powerpack glows red, it has been  
discharged below 10% and needs to be recharged. See  
23  
 
 
Device Run Times  
Typical portable devices that can be used with the  
XPower Pocket Powerpack 100 are listed in Table 2.  
Table 2 Device Run Times  
Device  
Watts  
10  
Run Time (hours)  
Laptop computer  
Portable cooler  
Video game console  
2.5 hours  
20  
2
1
25  
Interference with Electronic Equipment  
Generally, most AC products operate with the XPower  
Pocket Powerpack 100 just as they would with  
household AC power. Below is information  
concerning two possible exceptions.  
 
24  
     
Buzzing Sound in Audio Systems and Radios  
Some inexpensive stereo systems and AM-FM radios  
have inadequate internal power supply filtering and  
“buzz” slightly when powered by the XPower Pocket  
Powerpack 100. Generally, the only solution is an  
audio product with a higher quality filter.  
Television Interference  
The XPower Pocket Powerpack 100 is shielded to  
minimize its interference with TV signals. However,  
with weak TV signals interference may be visible in  
the form of lines scrolling across the screen. The  
following should minimize or eliminate the problem:  
Increase the distance between the XPower Pocket  
Powerpack 100 and the TV, antenna and cables.  
Adjust the orientation of the XPower Pocket  
Powerpack 100, television, antenna and cables.  
Maximize TV signal strength by using a better  
antenna and use shielded antenna cable where  
possible.  
25  
 
   
Recharging the Powerpack  
When household AC power is available, the  
Powerpack can be recharged using the AC Charger.  
You can also charge the Powerpack using the inverter  
module with the DC input cable while you drive your  
vehicle.  
To recharge the Powerpack using household  
power:  
1. If the inverter module is connected to the  
Powerpack, disconnect any devices plugged into  
the inverter and disconnect the inverter from the  
Powerpack.  
2. Plug the AC Charger into the Powerpack AC  
charger input.  
3. Plug the other end of the AC Charger into a  
standard AC wall outlet. See Figure 6.  
4. While the Powerpack is recharging, the blue LED  
flashes every two seconds. When the Powerpack  
is fully charged, the blue LED glows steadily.  
A typical recharge may take up to 11 hours.  
 
26  
 
AC charger input  
Figure 6 Charging the Powerpack with AC Power  
27  
 
 
To recharge the Powerpack using a vehicle’s  
12 V outlet:  
1. If the inverter module is connected to the  
Powerpack, disconnect any devices plugged into  
the inverter and disconnect the inverter from the  
Powerpack.  
2. If necessary, attach the vehicle power outlet  
adapter to the DC input cable. See Figure 4 on  
3. Plug the DC input cable into the DC input port on  
the inverter module. Align the plug and port  
correctly. See Figure 4.  
CAUTION: Reverse polarity damage  
When plugging in the DC cable, ensure that the plug  
aligns with the DC cable port. Failure to do so will  
result in reverse polarity and a blown fuse.  
4. Plug the AC Charger into the AC charger input on  
the Powerpack.  
5. Plug the other end of the AC Charger into the  
inverter module.  
 
28  
6. Insert the DC input cable into the vehicle or  
airplane 12 V outlet. See Figure 7.  
While the Powerpack is recharging, the blue LED  
flashes every two seconds. When the Powerpack  
is fully charged, the blue LED glows steadily.  
A typical recharge may take up to 11 hours.  
AC charger input  
DC input cable  
(shown with vehicle  
power outlet adapter)  
Figure 7 Charging the Powerpack from a Vehicle  
29  
 
 
7 Troubleshooting  
General  
PROBLEM: Measured inverter output is too low.  
Possible cause  
Remedy  
Standard “average-  
reading” AC voltmeter  
used to measure output  
voltage, resulting in an  
apparent reading 5 to 15 V  
too low.  
Inverter’s “modified sine  
wave” output requires “true  
RMS” voltmeter for accurate  
measurements.  
Vehicle battery or  
Powerpack voltage is too  
low.  
Recharge vehicle battery or  
Powerpack.  
Inverter Powered by DC Input Cable  
PROBLEM: AC product will not operate, no inverter  
lights are ON.  
 
30  
     
Possible cause  
Remedy  
Vehicle battery is  
defective.  
Check battery and replace if  
required.  
Loose connections.  
Fuse is blown.  
Check connections.  
Replace fuse (see page 35).  
PROBLEM: AC product will not operate, red light ON.  
Possible cause  
Remedy  
AC product(s) connected  
Use a product with a power  
are rated at more than the rating less than the inverter’s  
inverter’s continuous  
power rating; overload  
shutdown has occurred.  
continuous power rating.  
AC product is rated less  
than the inverter’s  
Product exceeds inverter’s  
surge capability. Use a  
continuous power rating;  
high starting surge has  
product with starting surge  
power within the inverter’s  
caused overload shutdown. capability.  
31  
 
Possible cause  
Remedy  
Vehicle battery is  
discharged.  
Recharge battery.  
The inverter has  
overheated due to poor  
ventilation and has shut  
down.  
Unplug DC cable and allow  
inverter to cool 15 minutes.  
Remove objects covering  
unit. Move the inverter to a  
cooler place. Reduce load if  
continuous operation is  
required. Restart.  
Inverter Powered by Powerpack  
PROBLEM: AC product will not operate, lights on  
inverter and Powerpack are OFF.  
Possible cause  
Remedy  
Powerpack is turned off.  
Turn the Powerpack on.  
Powerpack is discharged. Recharge the Powerpack.  
 
32  
 
Possible cause  
Remedy  
Powerpack internal fuse is Return to dealer.  
blown.  
Powerpack has shut down Unplug inverter from  
from overload or over-  
temperature.  
Powerpack.  
Reduce load and allow  
Powerpack to cool.  
PROBLEM: AC product will not operate, blue  
Powerpack light is ON, inverter light is OFF.  
Possible cause  
Remedy  
Inverter fuse is blown.  
Replace fuse.  
PROBLEM: AC product will not operate, red lights  
on inverter and Powerpack are ON.  
Possible cause  
Remedy  
Battery capacity is low.  
Recharge the Powerpack.  
33  
 
PROBLEM: AC product will not operate, red inverter  
light is ON; blue Powerpack light is ON.  
Possible cause  
Remedy  
AC product(s) connected  
Use a product with a power  
are rated at more than the rating less than the inverter’s  
inverter’s continuous  
power rating; overload  
shutdown has occurred.  
continuous power rating.  
AC product is rated less  
than the inverter’s  
Product exceeds inverter’s  
surge capability. Use a  
continuous power rating;  
high starting surge has  
product with starting surge  
power within the inverter’s  
caused overload shutdown. capability.  
The inverter has  
overheated due to poor  
ventilation and has shut  
down.  
Unplug DC cable and allow  
inverter to cool 15 minutes.  
Remove objects covering  
unit. Move the inverter to a  
cooler place. Reduce load if  
continuous operation is  
required. Restart.  
 
34  
Replacing the Fuse  
The XPower Inverter has a replaceable 10 A fuse.  
Remove the blown fuse from the back of the unit and  
®
replace it with a Littelfuse Mini fuse, Littelfuse  
catalog number 297 010.  
Battery Recycling  
At the end of the Powerpack’s useful life, you should  
dispose of your Ni-MH batteries through an approved  
recycling program. You can return the Powerpack to  
your dealer (if they offer a battery recycling service)  
or to an authorized collection site in your area.  
For more information, see the Powerpacks FAQ at  
35  
 
   
8 Specifications  
Specifications are subject to change without notice.  
Electrical Specifications  
AC Power Output  
AC output voltage (nominal)  
Continuous AC output power  
5 minutes AC output power  
Maximum AC output surge power  
AC output frequency  
120 V AC  
80 W  
100 W  
160 W  
60 ± 4 Hz  
Modified sine wave  
AC output waveform  
USB Power Output  
DC output voltage  
5 V DC  
DC output current (max.)  
0.5 A DC  
 
36  
   
DC Power  
DC input voltage  
13.2 VDC  
0.25 A  
Battery drain with no AC load  
(at 12 V input)  
Efficiency (maximum)  
90%  
Low battery shutdown point (nominal) 10.5 V  
High battery shutdown point  
(nominal)  
15.5 V  
Powerpack  
DC output voltage range  
DC output current  
Battery capacity  
10–15.5 VDC  
15 A maximum  
3.3 Ah  
Low battery shutdown point (nominal) 10 V  
37  
 
Physical Specifications  
Inverter  
Ambient operating temperature range  
Dimensions (L × W × H)  
0 °C–40 °C (32 °F–104 °F)  
5 1/2 × 3 1/8 × 3/4"  
(140 × 80 × 20 mm)  
Weight  
0.5 lb. (227 g)  
Powerpack  
Ambient operating temperature range  
Dimensions (L × W × H)  
0 °C–40 °C (32 °F–104 °F)  
6 1/2 × 4 × 2"  
(165 × 100 × 50 mm)  
Weight  
1.9 lb. (861 g)  
Accessories  
AC Charger (1000 mA)  
Part # 074-1004-01  
Part # 808-0103  
DC Cable with car/plane connector  
 
38  
   
9 Warranty and Return  
Warranty  
What does this warranty cover? This Limited Warranty  
is provided by Xantrex Technology, Inc. ("Xantrex") and  
covers defects in workmanship and materials in your  
XPower Inverter. This warranty period lasts for 1 year from  
the date of purchase at the point of sale to you, the original  
end user customer. You require proof of purchase to make  
warranty claims.  
What will Xantrex do? Xantrex will, at its option, repair  
or replace the defective product free of charge, provided that  
you notify Xantrex of the product defect within the  
Warranty Period, and provided that Xantrex through  
inspection establishes the existence of such a defect and that  
it is covered by this Limited Warranty.  
Xantrex will, at its option, use new and/or reconditioned  
parts in performing warranty repair and building  
replacement products. Xantrex reserves the right to use parts  
or products of original or improved design in the repair or  
replacement. If Xantrex repairs or replaces a product, its  
warranty continues for the remaining portion of the original  
Warranty Period or 90 days from the date of the return  
39  
 
 
shipment to the customer, whichever is greater. All replaced  
products and all parts removed from repaired products  
become the property of Xantrex.  
Xantrex covers both parts and labor necessary to repair the  
product, and return shipment to the customer via a Xantrex-  
selected non-expedited surface freight within the contiguous  
United States and Canada. Alaska and Hawaii are excluded.  
Contact Xantrex Customer Service for details on freight  
policy for return shipments outside of the contiguous United  
States and Canada.  
How do you get service? If your product requires  
troubleshooting or warranty service, contact your merchant.  
If you are unable to contact your merchant, or the merchant  
is unable to provide service, contact Xantrex directly at:  
Telephone: 1 800 394 0440 (toll free North America)  
1 360 925 5097 (direct)  
Fax:  
1 360 925 5143 (direct)  
Email:  
Direct returns may be performed according to the Xantrex  
Return Material Authorization Policy described in your  
product manual. For some products, Xantrex maintains a  
 
40  
network of regional Authorized Service Centers. Call  
Xantrex or check our website to see if your product can be  
repaired at one of these facilities.  
What proof of purchase is required? In any warranty  
claim, dated proof of purchase must accompany the product  
and the product must not have been disassembled or  
modified without prior written authorization by Xantrex.  
Proof of purchase may be in any one of the following forms:  
The dated purchase receipt from the original purchase  
of the product at point of sale to the end user, or  
The dated dealer invoice or purchase receipt showing  
original equipment manufacturer (OEM) status, or  
The dated invoice or purchase receipt showing the  
product exchanged under warranty  
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What does this warranty not cover? This Limited  
Warranty does not cover normal wear and tear of the product  
or costs related to the removal, installation, or  
troubleshooting of the customer's electrical systems. This  
warranty does not apply to and Xantrex will not be  
responsible for any defect in or damage to:  
a) the product if it has been misused, neglected, improp-  
erly installed, physically damaged or altered, either  
internally or externally, or damaged from improper use  
or use in an unsuitable environment;  
b) the product if it has been subjected to fire, water,  
generalized corrosion, biological infestations, or input  
voltage that creates operating conditions beyond the  
maximum or minimum limits listed in the Xantrex  
product specifications including high input voltage  
from generators and lightning strikes;  
c) the product if repairs have been done to it other than by  
Xantrex or its authorized service centers (hereafter  
"ASCs");  
d) the product if it is used as a component part of a prod-  
uct expressly warranted by another manufacturer;  
e) the product if its original identification (trade-mark,  
serial number) markings have been defaced, altered, or  
removed.  
 
42  
Disclaimer  
Product  
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE  
WARRANTY PROVIDED BY XANTREX IN CONNECTION  
WITH YOUR XANTREX PRODUCT AND IS, WHERE  
PERMITTED BY LAW, IN LIEU OF ALL OTHER  
WARRANTIES, CONDITIONS, GUARANTEES,  
REPRESENTATIONS, OBLIGATIONS AND LIABILITIES,  
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN  
CONNECTION WITH THE PRODUCT, HOWEVER ARISING  
(WHETHER BY CONTRACT, TORT, NEGLIGENCE,  
PRINCIPLES OF MANUFACTURER'S LIABILITY,  
OPERATION OF LAW, CONDUCT, STATEMENT OR  
OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY  
IMPLIED WARRANTY OR CONDITION OF QUALITY,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR  
PURPOSE. ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR  
PURPOSE TO THE EXTENT REQUIRED UNDER  
APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE  
LIMITED IN DURATION TO THE PERIOD STIPULATED  
UNDER THIS LIMITED WARRANTY.  
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY  
SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR  
43  
 
EXPENSES HOWEVER ARISING WHETHER IN CONTRACT  
OR TORT INCLUDING WITHOUT RESTRICTION ANY  
ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR  
DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY  
DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF  
MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION,  
INTEGRATION OR OPERATION OF THE PRODUCT.  
Exclusions  
If this product is a consumer product, federal law does not  
allow an exclusion of implied warranties. To the extent you  
are entitled to implied warranties under federal law, to the  
extent permitted by applicable law they are limited to the  
duration of this Limited Warranty. Some states and  
provinces do not allow limitations or exclusions on implied  
warranties or on the duration of an implied warranty or on  
the limitation or exclusion of incidental or consequential  
damages, so the above limitation(s) or exclusion(s) may not  
apply to you. This Limited Warranty gives you specific  
legal rights. You may have other rights which may vary  
from state to state or province to province.  
Warning: Limitations On Use  
Please refer to your product manual for limitations on uses  
of the product.  
 
44  
SPECIFICALLY, PLEASE NOTE THAT THE XPOWER  
INVERTER SHOULD NOT BE USED IN CONNECTION WITH  
LIFE SUPPORT SYSTEMS OR OTHER MEDICAL  
EQUIPMENT OR DEVICES. WITHOUT LIMITING THE  
GENERALITY OF THE FOREGOING, XANTREX MAKES NO  
REPRESENTATIONS OR WARRANTIES REGARDING THE  
USE OF THE XANTREX XPOWER INVERTER IN  
CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER  
MEDICAL EQUIPMENT OR DEVICES.  
Please note that the XPower Inverter is not intended for use  
as an uninterruptible power supply and Xantrex makes no  
warranty or representation in connection with any use of the  
product for such purposes.  
45  
 
Return Material Authorization Policy  
Before returning a product directly to Xantrex you must  
obtain a Return Material Authorization (RMA) number and  
the correct factory "Ship To" address. Products must also be  
shipped prepaid. Product shipments will be refused and  
returned at your expense if they are unauthorized, returned  
without an RMA number clearly marked on the outside of  
the shipping box, if they are shipped collect, or if they are  
shipped to the wrong location.  
When you contact Xantrex to obtain service, please have  
your instruction manual ready for reference and be prepared  
to supply:  
The serial number of your product  
Information about the installation and use of the unit  
Information about the failure and/or reason for the  
return  
A copy of your dated proof of purchase  
 
46  
Return Procedure  
1. Package the unit safely, preferably using the original  
box and packing materials. Please ensure that your  
product is shipped fully insured in the original  
packaging or equivalent. This warranty will not apply  
where the product is damaged due to improper  
packaging.  
2. Include the following:  
The RMA number supplied by Xantrex  
Technology, Inc. clearly marked on the outside of  
the box.  
A return address where the unit can be shipped.  
Post office boxes are not acceptable.  
A contact telephone number where you can be  
reached during work hours.  
A brief description of the problem.  
3. Ship the unit prepaid to the address provided by your  
Xantrex customer service representative.  
If you are returning a product from outside of the USA  
or Canada In addition to the above, you MUST include  
return freight funds and are fully responsible for all  
documents, duties, tariffs, and deposits.  
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If you are returning a product to a Xantrex Authorized  
Service Center (ASC) A Xantrex return material  
authorization (RMA) number is not required. However, you  
must contact the ASC prior to returning the product or  
presenting the unit to verify any return procedures that may  
apply to that particular facility.  
Out of Warranty Service  
If the warranty period for your XPower Inverter has expired,  
if the unit was damaged by misuse or incorrect installation,  
if other conditions of the warranty have not been met, or if  
no dated proof of purchase is available, your inverter may be  
serviced or replaced for a flat fee.  
To return your XPower Inverter for out of warranty service,  
contact Xantrex Customer Service for a Return Material  
Authorization (RMA) number and follow the other steps  
Payment options such as credit card or money order will be  
explained by the Customer Service Representative. In cases  
where the minimum flat fee does not apply, as with  
incomplete units or units with excessive damage, an  
additional fee will be charged. If applicable, you will be  
contacted by Customer Service once your unit has been  
received.  
 
48  

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